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When troubleshooting, unless it is obvious where the problem is coming from, you will need to check each component of the computer. Isolating the problem will help you solve the problem quickly. It is suggested that you backup all your important documents/files to another source. If the problem cannot be corrected, you will still have a safe copy of your documents/files.
1. Close open programs and windows you are not currently using.
F1 keyto access the Help window. You can search for a solution to your problem once the Help window appears.
Below are some commonly encountered technology issues.
Computer frozen or a program is not responding.
Issue: Printer not printing.
• Check if the printer is turned on.
Check to see if a new printer driver is needed. Do this by going to the manufacturer’s website to search for your printer model and checking for any updated driver. Seek assistance from your system administrator before installing any drivers.
Good To Know Terms
BIOS -Basic Input/Output System.
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